Trace CVSupport
Something not working, or a question we haven't answered? Get in touch.
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We aim to reply within two working days. Telling us your device and what you were doing at the time gets you a useful answer much faster.
Common questions
Does Trace CV cost anything?
No. Trace CV is free, and every feature is included on every account. There is nothing to buy inside the app.
I've forgotten my password
On the sign-in screen, tap Forgot password? and enter your email address. We will send you a six-digit code - enter it in the app along with your new password. The code expires after 15 minutes, and you can request a fresh one at any time.
Who can see my CV and photos?
Nobody, unless you share them. Your record is private by default. When you share a CV, portfolio or gallery, Trace CV creates a link that anyone holding it can open without signing in - that is how you send it to an employer, so treat it like a document you have emailed.
Why does the app ask for camera, photo or location access?
The camera and photo library are used to add pictures of your work and your certificates. Location is optional and only used to pin a job photo on your own map. You can refuse any of these and still use the app - you will just lose the feature it powers.
Will my certificate reminders work if I turn off notifications?
No. Expiry reminders are delivered as push notifications, so they need notification permission. You can turn it on later in your phone's settings for Trace CV.
How do I delete my account?
Go to Profile → Delete my account in the app, or see our account deletion page if you can no longer sign in. Deletion is permanent and removes everything.
What do you do with my data?
Only what is needed to run the app for you. We do not sell your data or use it for advertising. The full detail is in our Privacy Policy.